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    Your privacy is important to us. BM Audio Labs, Inc. (“BM Audio”, “we”, “us”, “our”) has prepared this Statement of Privacy and Security (“Statement”) so that you may better understand how BM Audio uses and protects the personal information on its website (“Website”, “Site”). Please take the time to review this page.





    Submission of Personal Information


    You may register at our Site and provide personal information, at such times as when you register with us to create an account, make an enquiry, perform bookings or reservations, download software, register new products, access product information, features or programs, or sign into a page that requires authorization. This may include your name, e-mail address, physical address, etc. You may also provide demographic information such as your age, education level, household income, and whether you are a personal or business user. You will know what you submit in each case, because you will manually enter the information. If you choose not to register and provide this information, you can still use most of the Site. But, you may not be able to access certain zones and areas that require registration.


    Children's Personal Information


    We do not knowingly collect personally identifiable information from users under the age of 13. If we are made aware that we have such personal information, we will take reasonable steps to delete that information.

    Automatic Collection of Information


    BM Audio automatically collects on our server logs certain information about your computer hardware and software when you visit our Site. This information may include such things as your IP address, operating system, a description of any BM Audio products connected and how such products are used, browser type, domain names, access times, service provider and referring website addresses.
    BM Audio and its third party service providers collect non-personal information about how you use our Site through cookies, Internet tags in the aggregate, and track navigational data. We may also collect information such as the URL of the website you previously visited, the pages you visit within our Site and any transaction details (downloads, requests, etc.). You can set your browser to notify you when a cookie is sent or to refuse or delete cookies altogether, but certain features of our Site might not work.



    Your web browser offers so-called “cookies” which, if you allow their use, store small amounts of data on your computer when you visit a website. Cookies do not contain any Personal Information about you and therefore cannot be used to identify you personally. However, cookies assist us in tracking which of our features you like best. Therefore, cookies enable us to customize our content according to your preferences. You have the ability to accept or decline cookies by modifying your browser settings. Our Sites are viewable even if you disable the cookie function on your browser. However, if you disable cookies, some advanced and customized features will not be available to you.

    Social Media Features


    Our Site may include social network sign-in services, for example, the Facebook Like button, and widgets, including the Share button (collectively “Features”). These Features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the Feature to function properly. These features are either hosted by a third party or hosted directly on our Site, and they allow you the ability to post information about your activities on this Site to your profile page to share with others within your network. Your interactions with these Features are governed by the privacy policy of the company providing it.


    Purchase of Products


    Certain features like the My Factory Cart and checkout pages on the Site and our official online store website may have the look and feel of being on, however the information that you submit on these pages may be collected by our payment processor on our behalf and not necessarily collected by BM Audio. Our payment processor is authorized to collect and use the submitted information only for the purposes of providing this service.

    We recommend you read the privacy statement of our payment processor, viewable where your information is collected.





    Personal Information


    BM Audio only uses your personal information for the purpose that you provide it to us (e.g., technical support when you provided information for that purpose). BM Audio uses this information to communicate with you either via the Internet or e-mail. (The only exceptions to this Statement are “service and follow up e-mails” that may notify you about system downtimes, product problems or recalls, password reminder e-mails, and information after you have purchased a product.)


    If you submit personal information to any third party websites linked to or from our Site, your information is governed by their privacy statement. BM Audio encourages you to carefully read the privacy statement of any website you visit.

    Use of Non-Personal Information


    We also use anonymous and aggregated data to create statistics and reports for various business purposes. We may aggregate anonymous data and share the anonymous data with our co-marketing partners in order to offer all our customers potentially desirable products and services as well as to improve our content and services.

    E-mail Messaging


    BM Audio will periodically send users e-mail messages about our products and services. We also use tracking pixels to determine, in the aggregate, how many people open our e-mails.

    Disclosure of Information


    Personal information collected on this Site may be stored and processed in the United States or in any other country BM Audio or its affiliates, subsidiaries or agents maintain facilities. By using this Site, you consent to any such transfer of information outside of your country. BM Audio does not share, trade, rent, sell or otherwise disclose our customer or user information to unaffiliated companies. We disclose information you submit only as follows:

    We may hire affiliated and unaffiliated service providers to provide service to you which is certified under the EU/CH-US Safe Harbor Program as set forth above. For example, we may use an email service provider to submit email communications to you on our behalf. All service providers are subject to strict confidentiality obligations and process your information only on our behalf and subject to our instructions.

    We may share redacted or anonymized information freely, but only after we redact it to ensure that recipients cannot use the data to identify you or link the data to you.


    We may have to disclose information for purposes of protecting your or our legal rights or as required by law or orders from courts and government entities.


    We may disclose to another business entity should we plan to merge with or be acquired by that business entity; or to any organization involved in a merger, transfer, or sale of our assets or business.


    Before we disclose your personally identifiable data for other reasons, we will first obtain your consent, for example via e-mail, click-through, an online opportunity to opt-out, or otherwise.


    If you post any information in public areas of our Site, such as forums or other areas, it will be available to the public and we may reuse and republish such information at our discretion and in accordance with our Terms of Use.


    To protect and defend the rights or property of BM Audio, including its Site.
    In the event that we disclose your personal information as set out above, we will require third party organizations to protect and maintain your information in compliance with our policies.

    Prohibited Disclosures


    Except as set forth above, BM Audio will not disclose your personal information to any third party, including advertisers, without your explicit consent.






    We provide a channel for you to direct us to update or delete/deactivate certain information pertaining to you by writing to us at the e-mail listed below:

    You can also use these vehicles to request removal of your personal information from the blog or community forums on our Site. BM Audio may not be able to remove some or all of your personal information, in which case we may provide you explanation. You may stop the delivery of marketing e-mails by following the unsubscribe instructions contained in the e-mail received or at the subscription management page on our Site. BM Audio will respond to your request to review the information we have on file for you within 30 days from receiving such request.

    We provide you the opportunity to “opt-out” of having your personally identifiable information used for certain purposes whenever we ask for this information. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, to resolve disputes, and to enforce our agreements.






    BM Audio is committed to the protection of your personal information. We use a variety of security technologies and procedures, including SSL encryption, to help protect your personal information from unauthorized access, use, or disclosure.


    BM Audio’s official online store has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program does not cover information that may be collected through downloadable software. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy Trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at






    BM Audio will occasionally update this Statement. If there are material changes to this Statement or to how BM Audio will use your personal information, BM Audio will post such changes prior to implementing the change. In any case we will not make any changes that are less protective of your personal information collected in the past without your consent.

    BM Audio encourages you to periodically review this Statement to be informed of how BM Audio is protecting your information.

    Thank you for your interest in BM Audio and our products.